Q&A

This guide outlines the process for navigating, filtering, interacting with, and managing Q&A entries within an Organization. Members can access the Q&A section, view questions and status summaries, filter questions, ask new ones, and verify question details.

View Questions and Status Summary

Access the Q&A Section

• Navigate to the Organization Page by clicking on the organization profile picture in the left sidebar.

• Locate and click on the Q&A Tab in the navigation bar.

View Questions and Status Summary

• The Status Summary is displayed on the right side of the page, showing:

• A circular gauge with the total number of Q&A entries.

• A breakdown of question statuses with color-coded indicators.

• The number of questions in each status category.

• Click the dropdown on the left to select a question category: (Posted, Received, or Answered by Me), then use the tabs on the right of the dropdown to filter within the selected category.

  • Status codes for each dropdown option:

  • Posted: Not Answered, Answered, Solved

  • Received: Not Answered, Answered, Answered by Member, Solved

  • Answered by Me: Answered, Solved

Ask a New Question

• Click on the Ask a Question button. A popup form appears, where members can input:

  • Question content

  • Select a topic

  • Attach media (Photo or Video, File, Loom recordings)

  • Set visibility using the dropdown (Private, Restricted, Public)

• Click the Send icon to submit the question.

Filter Questions

• Click on the Filters button located next to the Ask a Question button. A Sidebar opens from the right side of the screen.

• From the sidebar, select the desired filter options:

  • Topics/Courses

  • Date range

• Click Show Result to apply filters and update the displayed questions.

• To reset filters, click on the Cancel Filters button to clear all selections.

Interact with Question Details

Clicking a Question Entry reveals all associated details, including:

• Answers

• Related course or topic information

Manage Questions and Toggle Notifications

Access the Q&A Section

• Click the organization profile picture in the left sidebar to open the organization page.

• Locate and click the Q&A tab in the navigation bar.

• Click on the Grid View button next to the Filters button to change the layout format.

Edit a Question

• Click the three-dot menu on the question header.

• Select Edit from the dropdown. A popup form appears to modify the question details.

• Click the Send icon to confirm changes.

Delete a Question

• Click the three-dot menu on the question header.

• Select Delete from the dropdown. A confirmation pop-up appears.

• Click on the Delete button to confirm and permanently remove the question.

Toggle Notifications

• Click on the three-dot menu on the question header.

• Toggle Turn On/Turn Off Notifications based on member preference.

Filter Results

• Select a specific date range (for example: last week, last month). The results display only questions posted within the selected time frame.

• Select a specific status (for example: Answered, Not Answered, Solved, Answered by Member). The results show only questions with the selected status.

• Choose a source (for example: Feed, Enrolled Courses, Created Courses). Only questions from the selected source are displayed.

• Select a question type (for example: Posted, Received, Answered by Me). The results show only questions that match the selected type.

• Apply multiple filters (for example: date + status). Confirm that the results satisfy all selected criteria.

• Remove individual filters by clicking the X icon on each filter chip.

Video Guide: