Email Management
Written By Aladia Support
Last updated 9 months ago
Change the Primary Email
This guide allows users to change their primary email address on Aladia. It verifies the new email through a 6-digit code, and upon confirmation, updates the primary email and logs the user out of the app.
Navigating to Profile Settings
Access the Settings pop-up by clicking the Profile Picture at the top right corner. Navigate to the Sign In & Security section.
Changing the Primary Email
In the Sign In & Security section, locate the Primary Email field where users will see the primary email address set during registration.
Click the Edit button next to the Primary Email field.
If users haven't set a password for their account before, an error message will appear stating: "Please create a password before you edit the email".
If prompted, enter the password and click the Next button.
Adding a New Primary Email
Add a new email address in the provided field for the new primary email.
After adding the email, click the Send Code button. If users don't receive the code, they can request it again by clicking the Resend Code button.
A confirmation message should appear, indicating that a 6-digit verification code has been sent to the new email address.
Checking the Email Inbox
Open the inbox for an email from Aladia within the expected timeframe. If not found, check the spam folder.
Look for an email containing a 6-digit verification code.
Return to the pop-up in the application, which should now have a field for entering the verification code.
Type the 6-digit code from the email into the provided field and click on the Confirm button, the system will verify the code.
After confirmation, users will be redirected to the home page, where they can access the app using the new email and their password.
Video Guide:
Adding or Removing a Secondary Email
To add a secondary email, users must verify their current password and confirm it via a 6-digit verification code. Once verified, the secondary email is added. To remove a secondary email, users simply click the Remove option next to the email address and confirm the action.
Adding a Secondary Email
Open Settings Panel
Access the Settings pop-up by clicking your profile picture at top right corner. Navigate to the Sign In & Security section.
Secondary Email Section
Users should see a section titled Secondary Email with a button labeled + Add. Click the + Add button to open a pop-up or modal window.
Add the current password in the provided field and submit it.
Clicking the 👁️ icon will toggle between showing and hiding the password text. Once verified, a new input field will appear to enter the secondary email address.
Enter the new email address. After entering the email, click the Send Code button. If the user doesn’t receive the code, they can request it again by clicking the Resend Code button.
Check the Email Inbox
Open the inbox for an email from Aladia within the expected timeframe. If not found, check the spam folder.
Look for an email containing a 6-digit verification code. Return to the pop-up in the application, which should now have a field for entering the verification code.
Type the 6-digit code from the email into the provided field.
Click Confirm, and the system will verify the code.
Add the Secondary Email
Once the verification code is correct, the Add Email button will become enabled.
Click the Add Email button to confirm and add the secondary email address to the account.
Video Guide:
Remove Secondary Email
Access the Settings popup by clicking the profile picture. Navigate to the Sign In & Security section.
Go to the Secondary Email section. On the row containing the secondary email address to remove, click the three-dot icon next to the email.
From the options menu, click the Remove button to delete the secondary email address. Confirm removing the email address.
NOTE: When the user removes the secondary email from their account, the platform will log out all other sessions using that email.